Returns & Exchanges

At Delonghi Replacement Parts, we want to ensure your appliances are back to peak performance. If you are not completely satisfied with your purchase, you may return unused parts in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Log into your account or use our guest portal to locate your order and select the specific replacement parts you wish to return.

• 2.
  Prepare the Package

  Securely pack the unused items in their original manufacturer packaging to prevent damage during transit, ensuring all manuals and components are included.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location; please retain your tracking number for reference.

• 4.
  Receive Your Refund

  Once our technicians inspect the part to verify its condition, we will process a refund to your original payment method within 5 to 7 business days.